General Data Protection Regulation (GDPR) 

What this Privacy Policy covers: Cademuir Building Consultants are committed to protecting your privacy. In this Policy, references to ‘we’, ‘us’ or ‘our’ means Cademuir Building Consultants  Ltd. This Privacy Policy explains how we collect and use the personal information about you and who we share it with.
‍
Who we are: Cademuir Building Consultants is a limited company No SC577998. The registered office is Gifford House, Bonnington Road, Peebles, Scottish Borders EH45 9HF. Our contact details are shown at the end of this Policy. Cademuir Building Consultants operates the website www.cademuirbc.com (the “website”). Cademuir Building Consultants Ltd isthe data controller under data protection legislation.

The information we collect: Personal information means information about a living person by which that person can be identified. Some of that information will identify the individual directly but it may also be possible to identify someone indirectly, from information inwhich their name is not given.

The personal information we collect may include:

• Your full name and postal address.
• Your telephone number.
• Your email address. 

How we use your information: We only use your personal information if we have a legal basis for doing so, for example; to provide you with the services you have requested, for employment related purposes, to comply with our legal and regulatory obligations, for our legitimate interests. We may also provide your details to specialist debt recovery agencies where payment for services is unreasonably withheld. We will hold your personal information on our IT systems and use this to provide you with marketing information by email, telephone or post, including, but not limited to: sending you newsletters or updates, and invitations to events, such as shows and seminars.  

We have a legitimate interest in processing your personal information for our business development purposes. This means we do not usually need your consent to send you updates and information about our services. However, where consent is needed (for example to send you electronic communications), we will ask for this consent separately and clearly. You have the opportunity to opt out of receiving such information at any time.

Who will have access to the information: We may share your information with lenders, banks, contractors, other professional bodies such as solicitors, accountants, architects or other experts where there is a legitimate reason to do so for the progression of services being provided. We also share your information with third parties and data processors such as payment providers, IT systems providers and referencing agencies who may need to process your information for performing the purposes specified above. We occasionally outsource some of the services set out above, to reputable third parties, including the purpose of ensuring the security of your data. If we sell any part of our business or integrate with another organisation your details may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs the new owners of the business will only be permitted to use your information in the same way or similar way as set out in this Privacy Policy. We take reasonable organisation and technical measures to protect your information against unauthorised access, modification or misuse. We use services provided by reputable security providers and your information is accessed on a needs-only basis.

How long will we keep your information: Your personal data will only be retained for as long as necessary for the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. This means your data will be deleted if you withdraw consent to processing or the data is no longer required or is inaccurate. We may retain your personal information for longer than the period for which we are providing services to you where we have statutory or regulatory obligations to do so, or where we may need to retain the information in case of a legal claim.

How we protect your information: Cademuir Building Consultants take the security and privacy of our customer’s personal information extremely seriously and we have strict internal procedures which cover the storage, access and disclosure of your information. Information may beheld at our offices, in secure file storage or on secure servers and may also be held by third party agencies and service providers as described above. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally obliged to do so.

Use of cookies: We use cookies on our website to manage the operation and performance of our sites. Cookies are small data text files that are placed on your computer when you visit a website. Cookies help to make websites work efficiently and provide us with information about how our website is used. 

Your rights: You have the right to:
‍
a) Update us and have any inaccuracies in your data corrected. We would like you to keep us updated if the personal data we hold on you is inaccurate or incomplete. All requests to update your personal data must be sent in writing to Cademuir Building Consultants and the third parties above will be informed, where possible. Failing to keep us updated with your personal data and contact details may mean you are not sent important updates.

b) Request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please submit your request in writing to the contact details shown at the end of this Policy. We will respond within one month of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records.

c) Request that we delete your personal information so it is erased from our records for the following reasons:

•         where we no longer need to use your personal information for the reasons we told you we collected it for,
•         where we needed your consent and you have subsequently withdrawn your consent,
•         you object to our use of your personal information and we have no reason to carry on handling your personal information,
•         our handling of your personal information has broken the law,
•         we must erase your personal information to comply with legal obligations.

d) Have the personal information we hold about you transferred to another organisation in a structured, standard machine-readable format. However, we do not generally transfer personal information outside the EEA, unless the information is subject to the same protection and standards as the EEA.

e) Object to certain types of processing such as direct marketing.

f) Object to automated processing, including profiling.  

Enquiries and Complaints: Please contact us if you have any enquiries arising from this Privacy Policy. If you are unhappy with our handling of your data or something that we have done or failed to do, please inform us in writing. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable. All complaints should be sent to:

Cademuir Building Consultants Gifford House
Bonnington Rd
Peebles
EH45 9HF

Email: cm@cademuirbc.com  

Review of Privacy Policy: This Policy was last reviewed in November 2017. The content of the Policy may be reviewed and changed without prior notice, please visit the Policy on our website for any changes. We may update the terms of the Privacy Policy any time, so please do check from time to time.